United Cab (“United Cab”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, or book our taxi services.
By using our website or booking a ride with United Cab, you agree to this Privacy Policy.
Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Full name
- Phone number
- Email address
- Pickup and drop-off addresses
- Booking date and time
- Special ride instructions
- Payment information (when applicable)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process taxi bookings
- Assign drivers
- Confirm reservations
- Provide customer support
- Communicate ride updates
- Improve our services
- Prevent fraud and misuse
- Meet legal obligations
- Respond to inquiries
We only collect information that is reasonably necessary to provide our services.
Location Information
To complete your booking, we may collect:
- Pickup location
- Destination
- GPS location (if you choose to share it)
Location information is used only for:
- Dispatching drivers
- Route planning
- Fare estimation
- Ride tracking
- Customer support
Payment Information
If online payments are available, payment transactions are processed through secure third-party payment providers.
United Cab does not store your complete debit or credit card details on its servers
Cookies
Our website may use cookies to:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Improve the booking experience
You can disable cookies through your browser settings, although some website features may not function properly.
How We Share Information
We do not sell, rent, or trade your personal information.
Your information may be shared only when necessary with:
- Taxi drivers assigned to your booking
- Dispatch staff
- Payment processing providers
- Website hosting providers
- Technology partners supporting our services
- Government or law enforcement agencies when required by law
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
While we take reasonable steps to secure your information, no online system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide taxi services
- Maintain business records
- Resolve disputes
- Comply with legal and regulatory requirements
When information is no longer required, it is securely deleted or anonymized.
Marketing Communications
If you subscribe to promotional communications, we may occasionally send updates about:
- Service improvements
- Promotions
- Discounts
- New service areas
You may unsubscribe at any time using the unsubscribe link or by contacting us directly.
Ride confirmations and booking updates are considered service communications and may still be sent.
Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
Your Privacy Rights
Depending on applicable Canadian privacy laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion where permitted by law
- Withdraw consent for certain processing activities
- Ask questions about how your information is handled
To exercise these rights, please contact us using the information below.
Children’s Privacy
United Cab’s services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or services.
The latest version will always be posted on this page with the updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the contact information available on our website at: https://unitedcab.ca/contact-us/
For privacy-related inquiries, please use the contact form or the phone number listed on our website.